HP Officejet Pro 8600 printer issue

[jeffrey_s_smith]

Tried to install new ink cartridge.  Getting error message:

Printer Failure

There is a problem with the printer or ink system.  Turn printer off, then on.  If problem persists, contact HP.

I've tried that.  Even unplugged printer.  Message keeps coming back.  I also bought another cartridge all factory OEM, and that didn't help.

[Max3Aj]

Hi @jeffrey_s_smith, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
That error usually points to a hardware issue with the printer's ink system. Since you've already tried restarting the printer and using OEM cartridges, try these additional steps:

Hard Reset the Printer

• Turn off the printer and unplug it from the power source.
• Wait at least 5 minutes.
• Plug it back in and turn it on.

Remove and Reinsert the Ink Cartridges

• With the printer on, open the cartridge access door.
• Remove all ink cartridges.
• Check for any visible ink leaks, damage, or debris.
• Reinsert the cartridges firmly and close the access door.

Clean the Printhead Manually

• Remove the cartridges again.
• Lift the latch holding the printhead and remove the printhead.
• Use a lint-free cloth dampened with distilled water to clean the electrical contacts (gold-colored areas).
• Let it dry for a few minutes before reinserting the printhead.
• Reinstall the ink cartridges and close the access door.

Check for Firmware Updates

• If your printer still works over the network, check for firmware updates from the printer’s control panel.
• If not, you may need to update it manually using a USB connection and HP’s website.

Perform a Semi-Full Reset (Factory Reset)

• Enter Support Mode:
  1. Unplug the power cord while the printer is on.
  2. Hold the "OK" + "Cancel" buttons while plugging the power back in.
  3. Release the buttons when the printer turns on.
• Navigate to "Reset Menu" > "Semi-Full Reset".

If none of these steps work, the printhead might need replacement.
 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support