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HP Officejet Pro 8610 error 0wc19a0013

HP Recommended
Officejet Pro 8610
Microsoft Windows 10 (64-bit)

I have had my officejet 8610 for 5 years now. I have taken care of it, used the self printhead cleaning function often, and have put ink in it quite a few times during its lifespan so far with no issues whatsoever. Yesterday I ran out of color ink, bought genuine hp ink from the store, replaced the ink, and received the error 0wc190013 for the first time. I did some reading and I first released the print head, lifted it up slightly from its carriage, and put it back again. This had no effect on the error. Next I tried unplugging the cord from the back for a hard reboot, and plugged it back in. The screen cleared the error for between 5-10 seconds, then the error came back. I tried this a few more times, and the same result occurred.  I feel like it wants to work but something might have been thrown off when I pushed in the ink cartridges. Any suggestions on how to fix or troubleshoot this? 

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HP Support Agent
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@dmcgillosu

 

Welcome to HP Support Community


I would like to help

 

Please ensure the printer has the latest Firmware https://support.hp.com/in-en/document/c02919168

 

If the issue persists please contact HP Support in your region for service options

 


1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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