HP Officejet Pro 8610 z10 / z20 Regionalization Reset Rejected

[ivanthemeh]

Hi,

It appears that my HP Officejet Pro 8610 had it's regionalization set to accept z20 ink cartridges at some point. I found out unfortunately, when I received my brand new cartridges purchased from Amazon, that are z10, appear to be incompatible. I know this is an issues, because my old z20 cartridges work fine.

I've contacted HP Support by phone (800-474-6836) and the first tried to do the regionalization reset, however the printer rejected the request. I don't know if it matters, but we were trying on a Mac running OSX10.6.  I called again from my windows PC, but the next agent said that since they had already tried, I would have to get a new printer.

This is extremely frustrating. The printer seems to work fine. I don't want to buy another one and find myself stuck like this in a few years. 

Just for kicks, I saved the reset numbers and tried from my windows PC; the boxes lit up red when I entered them and again, the request is rejected.

I'm hopeful someone on here can either help escalate my case, or tell me if the answer is truly to give up, since I'm getting nowhere with phone support.

Thank you.

[Jay_G24 · Accepted solution]

Hi @ivanthemeh

Welcome to the HP Support Community. 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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