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‎09-03-2024 03:16 PM

HP Recommended
Product: HP OfficeJet Pro 8715 All-in-One Printer

The response did not address the question.  I have two brand new 952 XL HP packages that the cartridges are not accepted now after so many years of using my HPOfficeJet8715.  So how can this be?  And will HP accept the return and give credit to the brand-new packages?  Is there a way to avoid this issue? 

Category:
1 REPLY 1

‎09-05-2024 03:33 AM

HP Recommended

Hi @Lancero1989,

 

Welcome to the HP Support Community. 

 

I'd be glad to help you! 

 

I understand that you are having issues with cartridge error. 

 

Try updating the firmware. Click here

 

If you have performed all the steps from this document and still having issues, either the cartridges are faulty or the printer itself. In such case, you may have to contact phone support for service or replacement. 

 

Hope this helps! Keep me posted for further assistance

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-Moderator
I am an HP Employee

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