HP Officejet Pro 9015 Error Message B8157E6A

[Jules94]

Recently, my scan function stopped working on my HP Officejet Pro 9015.  I've uninstalled and reinstalled and uninstalled the driver again, to see if I could get past the issue.  When trying to reset up the printer and reinstall the driver, i'm asked to align the printer from the printer's display panel.  I hit ok.  then flashing begins and the error message pops up of B8157E6A.  I can't get out of this screen, or past it.  i've unplugged and plugged the printer back in multiple times...same results.  I plugged the printer into my PC via the USB, and used HP Smart to set up some of the printer, but it's not completing the installation.  i've gotten as far as connecting it to my wifi.  No change on the printer...flashing continues with the error message on it's display screen.  any thoughts on what to try next?  everything is useless on the printer at this point.

[Kumar0307]

@Jules94, Welcome to the HP Support Community! I’m here to help.

I understand the printer is stuck at this error.  Check for any jams inside the printer, refer to - A 'Paper Jam' Error Displays

Make sure the print carriage is moving freely.

Unplug the power cable and hold the power button down for 10-15 seconds and release it. Power on the printer and check.

Check if you can bypass the error to access the home screen of the printer.

If yes, let us try this:

Go to Setup > Tools > Restore to factory defaults

If not, I'm afraid this is a hardware failure. 

Please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

Keep me posted for any other assistance.

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Have a great day!