HP Officejet pro 9022e - error 83C0000B & bluescreen

[Pablocus02]

I followed the instructions you sent me / us and it doesn't work because the touchscreen is not accessible / pressing the bottom left "return" button 4 times doesn't work and the blue screen blocks everything. When I try to turn the printer on there is a white light that shows up for a few seconds then it vanishes and the blue screen error appears. 

Please advice us correctly so that we can do a proper reset... This solution you sent has seemingly not been tested beforehand and it's not pragmatic.

[Lotz-Martin]

Same Error here in germany. the printer just one year old is a big brick now...

What to do with it?

[patprint01]

Hello @Raj2111,

thanks for the response - which I poste below for the reference of others who have experienced the same issue. 

The instructions to use the 4 x "return / bottom left button" are completely  without effect. 

The bluescreen persists (picture1 below) and there seems to be no way of getting into the menue to perfom the reset. 

Picture 2 below shows where to assume the BL key to be located. Maybe others have more luck. 

Please advise what to do.

It seems this last firmware update has bricked a number of printers (based on other responses below)...

These were the provided instructions: 

Follow these steps to perform a semi-full reset on the printer.

BL - Bottom left key, which is the Back/return button on your printer, it may not be lit up which is alright, tap it 4 times consecutively from the home screen of the printer to get the support menu. 

Support Menu >Resets Menu>Semi-Full Reset

1. Press the Power button to turn the Printer On.
2. Press BL, BL, BL, BL Buttons, in sequence.
3. BL is the number 2 button in the above picture of the printer display.
4. Touch Support Menu.
5. Select Reset Menu and Touch OK.
6. Select Semi-Full Reset and Touch OK.
7. Wait for unit to Power Down/Turn Off.
8. Press Power button to turn the Printer On.

Let me know how it goes.

[MLST1]

I have the same issue - reset does not work.

[WolfgangT]

Thank you for sharing these instructions. I did not have any more luck though. I will send the printer back to Amazon and let them deal with HP.

[togij]

Hi, we also have the same issue. Can you help us out. Very frustrated

[Chicka123]

I'm having the same issues my printer is less than a year old. I have a blue screen with the error code coming up it appears to be locked to that screen I can't print from my phone, nor my computer how do we resolve this issue and has anyone resolves it using the advice shown.

[mtc08]

I have exactly the same problem and HP are being no help at all.  Has anyone successfully managed to correct this fault?

[Tristan_Sz]

I have the same issue - reset does not work.

[patprint01]

It seems HP is not able to provide a real solution to this issue here, while many people seems to be affected. 

In my case, I purchased the printer 14 months ago via Amazon. 

HP replacement warranty has run out after 12 months.

Amazon provides a 2 year warranty, but they exempt damages caused by third parties,

so a bricked printer caused by a erroneous firmware update is not covered.    

It would be great if HP could provide a solution here, before concluding never to buy an HP product again...

Has anyone found any other solution?