HP Officejet pro 9022e - error 83C0000B & bluescreen

[Raj2111]

Hi @DomBuckleyRSC 

Welcome to the HP Support Community!

I understand that you are getting printer error, I am glad to assist you today.

I would suggest you please try these steps

We have to perform an NVRAM Reset to unlock the features of the printer/Reset the password.

The reset instructions are specific to your printer and performing those steps on a different printer may brick the device.

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile.
 

Please perform these steps and Feel free to reply to your public post for any further assistance.

Thank you for being a Valuable Member of our HP Family.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.

-Regards.
 

[GREEM]

And for other people ?

[Raj2111]

Hi @GREEM 

I would suggest you please try these steps

We have to perform an  Reset to unlock the features of the printer/Reset the password.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile.
 

Please perform these steps and Feel free to reply to your public post for any further assistance.

Thank you for being a Valuable Member of our HP Family.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.

-Regards.

[Raj2111]

@onkelsibb 

I would suggest you please try these steps

We have to perform an  Reset to unlock the features of the printer/Reset the password.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile.
 

Please perform these steps and Feel free to reply to your public post for any further assistance.

Thank you for being a Valuable Member of our HP Family.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.

-Regards.

[Raj2111]

Hi @kram34 

I would suggest you please try these steps

We have to perform an  Reset to unlock the features of the printer/Reset the password.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile.
 

Please perform these steps and Feel free to reply to your public post for any further assistance.

Thank you for being a Valuable Member of our HP Family.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.

-Regards.

[MVisman]

Raj,
these steps simply don't work because the screen is not accessible! (because of the firmware issue I suspect)
Is there a way to do a hard reset?
Maarten

[kram34]

The touch screen shows no reaction what so ever. What can I do?

[Kuttekop]

Hello Raj

I had followed the steps you advised me , but Nothing happens , only the blue screen with the  83C0000B code .

The printer is not accessible by network or USB cable .

Regards,

[WolfgangT]

Hi @Raj2111

I am having the same printer (HP OfficeJet Pro 9022e) and am getting the very same error. Draining power completely does not help.

Can you send me the reset instructions to perfomr a full reset and re-initialize the printer please?

Regards
Wolfgang

[WolfgangT]

I have the exact same problem. Send me the reset instructions please. Thank you.