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‎07-21-2020 12:31 PM

HP Recommended
Product: officejet3830
Operating System: Microsoft Windows 10 (64-bit)

My printer works perfectly from my PC and an Ipad, but not from my Windows 10 Laptop. HP PrintandScandoctor says no problem! I think there's an 'invisible' document in the print queue in the laptop because if I try to print a a single page document a box momentarily appears saying "Printing 10 of 10" before disappearing and and then saying "printing 1 of 1" - but then it hangs with the error message Attention Required. I've tried uninstalling and reinstalling the HP mart app, and the printer to no avail. Any help would be much appreciated.

2 REPLIES 2

‎07-21-2020 12:54 PM

HP Recommended

I had the same problem a few days ago. Rebooted my laptop and the printer and it cleared

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‎07-22-2020 01:11 AM

HP Recommended

Hi Khailyn, thanks for that.

I have tried that before to no avail, but just did it again. Strangely, although I clear the print queue via the printing menu, when I go to printers via settings the document is still listed in the queue. Even if I clear it from there, when I try a test print the same error message comes up.

Since I can print successfully from other devices it seems the problem is with my laptop. As I say, I have uninstalled the pprinter and reinstalled with no success ☹️

Thanks again. The search continues!

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