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HP PHOTOSMART 6520
Microsoft Windows 10 (64-bit)

Getting the error "printer offline".  Found one solution here but it's from 2017 and did not work.  I got as far as getting to the EWS screen, but I'm not sure what to put in the following fields:

 

 

  Is there an updated solution to this?  I am connected wirelessly.

Thanks in advance!! 😁

1 REPLY 1
HP Recommended

Hi@RENDIGGA, Welcome to the HP Support Community!

 

I understand that you need to help to connect HP cloud services, Don't worry I'll try to help you out.

 

 

The below link contains a self-help document, this will assist you in HP Printers - Turn On Web Services 

 

https://support.hp.com/ca-en/document/c05329102

 

Please follow the below support document to print with HP ePrint:

https://support.hp.com/us-en/document/c03721293

 

As the print does not print from the mobile device only, I suggest reviewing these guidelines for pint problem with HP ePrint, and to ensure your email meets the requirements for the service:

https://support.hp.com/us-en/document/c03601466

 

 

Keep me posted. Happy to help!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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