cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
RENDIGGA
New member
1 0 0 0
Message 1 of 2
81
Flag Post

HP PHOTO 6500 PRINTER OFFLINE

HP Recommended
HP PHOTOSMART 6520
Microsoft Windows 10 (64-bit)

Getting the error "printer offline".  Found one solution here but it's from 2017 and did not work.  I got as far as getting to the EWS screen, but I'm not sure what to put in the following fields:

 

 

  Is there an updated solution to this?  I am connected wirelessly.

Thanks in advance!! 😁

1 REPLY 1
praveenbv
HP Support Agent
HP Support Agent
2,875 2,874 105 140
Message 2 of 2
Flag Post
HP Recommended

Hi@RENDIGGA, Welcome to the HP Support Community!

 

I understand that you need to help to connect HP cloud services, Don't worry I'll try to help you out.

 

 

The below link contains a self-help document, this will assist you in HP Printers - Turn On Web Services 

 

https://support.hp.com/ca-en/document/c05329102

 

Please follow the below support document to print with HP ePrint:

https://support.hp.com/us-en/document/c03721293

 

As the print does not print from the mobile device only, I suggest reviewing these guidelines for pint problem with HP ePrint, and to ensure your email meets the requirements for the service:

https://support.hp.com/us-en/document/c03601466

 

 

Keep me posted. Happy to help!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, T

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation