HP PRINTER MODEL 8715. When printing from an iPad, Printer message appears that first says “Check Pr

[liondc]

HP PRINTER MODEL 8715. When printing from an iPad, Printer message appears that first says “Check Printer Errors” with options to select of: “Continue” or Cancel Print Job”. This is followed immediately by next message appearing stating “Printer is no longer available” with options to select: “ Try Again” or "Cancel Print Job”. If noting is selected, printing continues with 2nd page either half showing color bands or only first half of page being printed.

[Raj_05]

Hi @liondc,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your HP OfficeJet Pro 8715 is encountering communication issues with your iPad, which might be causing the inconsistent printing results. Here are some troubleshooting steps you can try.

Restart Devices

• Printer: Turn it off, wait a few seconds, and then turn it back on.
• iPad: Restart your iPad.

Check Printer Status

• Ensure that there are no error messages on the printer’s display.
• Check if any paper jams or low ink levels might be causing issues.

Update Firmware

• Printer: Go to the HP support website, search for your printer model, and check if there’s a firmware update available.
• iPad: Make sure your iPad is running the latest version of iOS.

Network Connectivity

• Ensure that your printer and iPad are connected to the same Wi-Fi network.
• Restart your router to refresh the network connection.

Re-add Printer

• On iPad: Go to Settings > Wi-Fi, and forget the network. Then reconnect to it. Also, remove and re-add the printer in your iPad’s Print settings.
• Printer: Check the network settings on the printer to ensure it’s connected properly.

Clear Print Queue

• On iPad: Go to Settings > Printers & Scanners, select your printer, and clear any pending print jobs.
• Printer: Check if there are any stuck print jobs and clear them.

Print from Another Device

• Try printing from another device (e.g., a computer or another phone) to see if the issue persists. This can help determine if the problem is specific to the iPad or a broader issue with the printer.

Reset Printer Network Settings

• On your printer, navigate to Network Settings and choose to restore the default network settings. Then reconnect to your Wi-Fi network.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support