cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
PageWidePatty
New member
3 3 0 1
Message 11 of 15
Flag Post
HP Recommended

Yes, this was exactly our experience. We ended up ditching the purple and going for a shade of blue - but the blue we're printing now still doesn't look like it does on any of our monitor screens nor when printed on other color printers - inkjet or laser.

 

Purple is a glaring problem - but overall ALL the colors on this thing are just "off". Maybe HP needs to reformulate the ink pigments it puts in these 972* cartridges.

 

The tale I told earlier of the refurbished printers was just the tip of the iceberg. We spent countless hours on the phone with HP, and dealt with a conga line of local HP-authorized "technicians" who were totally clueless and just randomly replaced parts without solving the problem. Wasted many days of productivity over it, too. They never even addressed our original printer - just kept trying to fix the broken refurbished ones they kept sending. That's why we decided to keep the original - they hadn't messed with it!

0 Kudos
eatmorfood
New member
2 2 0 0
Message 12 of 15
Flag Post
HP Recommended

I also wanted to note that another reason we sent our printer back is because it would not scan to our network.

 

We have an EMC SAN and would get an error when attempting to do a network scan (posting this in case someone else has the same thing and has similar issues)

 

We have several other HP business grade models that scan to the network with no issues.

Yes we set it with an \\ip address\name like the others and yes we gave it correct domain credentials.

I found a post online regarding messing with the SMB version in the printer settings but that did not fix it either.

 

Our network admin noted that the SMB terminates the session after the tree list step, but that it would take too much time to troubleshoot.

 

Coupled with the color issue, the unit just wasnt worth keeping.

0 Kudos
schroef
Level 1
11 8 0 1
Message 13 of 15
Flag Post
HP Recommended

Does anyone know of a working solution? Ive now seen 2 of these threads and both about the purple issue. These threads are about 2 years apart, how com this issue has not been updated or fixed yet?

We just got this machine and noticed the same the. The print has a hint of purple in it and it prints some horrible looking blue.

Tried all the different color profile settings and wonder if they even work at all. Normally when you use different color profiles in the printer setting, you see a huge difference. With this printer there NONE, no difference at all. Makes me wonder if the rip software or color calibration in this machine is even working???

0 Kudos
PageWidePatty
New member
3 3 0 1
Message 14 of 15
Flag Post
HP Recommended

Schroef,

 

No there is no solution other than choosing different colors to print, and then playing hit or miss to try to get a result you can live with. Regardless of the digital color settings of the original document, or the settings of the printer, we get the same lousy result. Worst of all, HP doesn't care enough to even try and find a solution. Our 552DW is otherwise awesome (although at times a bit of a quirky diva when jams or other weirdness happens) - but what good is a color printer that doesn't print true colors, and a manufacturer who won't even acknowledge the issue?!

schroef
Level 1
11 8 0 1
Message 15 of 15
Flag Post
HP Recommended

I did some basic testing from PHotoshop. SImple square with 100% Cyan, magenta, yellow and black. Than drop to 25% in steps. Well i was sort of shocked what came out. Only the yellow and black look the same, the cyan is a bit off but the magenta is complete of if i compare it to the Color test sheet the printer sends. Magenta is terrible, thats why its printing blueish. 

I also tested some deeper purples and they sort of print okay. But purples which tend to go more towards blue come out super saturated blue?!

I hope i can solve this thing. Ill have to do some more checks and test prints. ALl those profile settings from the printers side to nothing. THere is really NO DIFFERENCE at all when you use those. So the system profiles in that machine are quite scrambled i guess

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation