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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-23-2020 03:07 PM

HP Recommended
Product: HP PageWide Pro 477dw
Operating System: Microsoft Windows 10 (64-bit)

I am having a problem with my HP PageWide Pro 477dw that HP Support is unwilling to provide assistance with. When attempting to scan to the NAS, it tells me that the scan is complete and that the file size is 0KB. The scanner does not engage.

 

As far as I can tell, the printer can connect to the NAS just fine. It was working prior to June 2019. Firmware is Dec. 2019 (current).

 

Anyone know how to fix this problem?

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