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    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: HP Printers - A [software component] will damage your computer message displays when printing or while installing (macOS) .
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HP Pagewide MFP 477dw How to default to wireless ONLY

HP Recommended
HP Pagewide Pro MFP 477dw
Microsoft Windows 10 (64-bit)

My printer is internally configured to ethernet configuration, and I can't get it to stay at wireless (to be able to access printing and scanning from both Windows 7 Desktop, and Windows 10 laptop PC's). I unplugged the ethernet cable, and found plastic plugs in a couple of the ethernet ports on the printer. I took them all out -- only cable connected to the printer is the power cable. It boots up, wireless is enabled (and I was able to scan and print, even the wireless report prints saying setup is okay), then a couple minutes later, it reverts to ethernet, even though there IS NO ETHERNET CONNECTED! At that point, I try to reset printer back to wireless by selecting Wireless, and printer panel says it cannot enable wireless while ethernet is connected -- but there is no real ethernet connection -- just some internally stubborn configuration saying it's wired! In the minute or two before it reverts to ethernet, I get a perfect wireless connection report and function. As a stopgap measure, I have plugged in the ethernet cable to the laptop and turned off the Win7 desktop -- and followed the HP Doctor instructions on my Win10 laptop for enabling wireless. I get to the point where it says okay, you're all set for wireless, go ahead and unplug the ethernet cord -- and the second I do that, HP Doctor puts up an error window saying connection to printer was lost! 

 

I know there must be some internal configuration on the printer itself the says it's a wired printer, so I'm trying to figure out how to find that and change the default to wireless. I tried typing in the ethernet IP address in a browser thinking I should get a configuration panel, but it times out (I actually did see the beginnings of a configuration page once, but wasn't sure which of the headings to pick, and when I chose one, it timed out!). 

 

Anyone have a solution to making this ridiculously expensive computer actually work as advertised!? HELP, PLEASE...?

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HP Recommended

Restore printer to factory defaults, update the firmware.  

In the worst-case scenario, you can disable the wired network from the printers menu that will leave wireless-only. The printer can't have both wireless and wired connection at the same time. It can be wired or wireless.

 

477 lan.png

 

 




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Thank you so very much! These hidden admin functions are frustrating, especially when you know they must exist but aren't documented anywhere! My father had Verizon (Wi-Fi) and HP (printer) experts in for hours and nobody knew about this! With your help, I fixed it in two minutes! Bless you!

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