HP Photo Envy 7155 stuck on loading screen. I NEED A REAL SOLUTION!!!!!! NOW!

[abc444444]

My printer is stuck on the loading screen. I have seen the dozens of other threads about the same issue, and followed HP's "suggestions" on how to fix it, but nothing works. I have tried to look for instructions for a hard reset, but the only way I have found is through the menu on the printer, WHICH IS USELESS WHEN THE PRINTER IS FROZEN! 

[Raj_05]

Hi @abc444444,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I understand how frustrating it can be when your HP Envy 7155 is stuck on the loading screen, especially after trying common troubleshooting steps. Here’s a more hands-on approach you can try.

• Turn off the printer: Hold the power button until the screen goes black (if it doesn't immediately power off, unplug the printer from the power source).
• Unplug the printer: Once powered off, unplug the printer from the wall outlet and disconnect any cables (USB, Ethernet, etc.) attached to it.
• Wait for 60 seconds: Let the printer sit unplugged for at least 1 minute to allow it to reset fully.
• Plug the printer back in: Reconnect the power cable, and plug it back into the wall outlet.
• Power on the printer: Press the power button and see if the printer goes past the loading screen.

If that doesn't resolve it, you can also try:

Factory Reset (Using the Printer’s Button Combination):

• Turn off the printer.
• Hold the Power and Cancel buttons (located near the screen) at the same time while pressing the Wireless button (the blue light) for 10-15 seconds.
• The printer should reset itself and try to reboot.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[Z7182]

Also have this issue and nothing has worked and it’s impossible to reset simply by turning it off.