Please check this document to find the workaround solution for Print and Scan - HP Solution Center not working : Adobe Flash Player Error and Unable to scan
Resolve Windows 10 or update issues on HP computer or printer– HP Windows 10 Support Center - Computing
My printer HP Photosmart 5520 says: "Scan only" and "Do not delete". Why is that? Please help
"Scan Only" is a secondary queue created (possibly) by the Print and Scan Doctor.
In particular, the older "Offline" version of the Doctor is capable of setting up this queue to manage (correct) issues with the printer port.
Normally, the "scan only" queue is accompanied (in Devices and Printers) by the main printing device (the printer).
Offline Doctor V5.0.7
Original Notes – Contributed by ShlomiL
After the Offline Doctor completes…
Verify / Adjust the “Default” printing device (Default Printer)
Settings > Devices > Printers and scanners
UNCHECK (clear box) Let Windows manage my default printer
Select (Left-Click) your printer from the list of printers > Manage > Set as Default
Open Control Panel > icon view > Devices and Printers > Right-Click on printer > Set printer as Default
NOTES – Selecting Default Printer
Example Default Printer: Set “Default” Printer = HP OfficeJet Pro 9020 series PCL-3 (Net)
Reference: HP Printers - Printer is Offline (Windows) > Step 2: Manually set the default printer
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