HP Photosmart C5200 All-in-one carriage jam won't clear after following all seven HP suggestions.

[tfrey006]

Upon turning on the HP Photosmart C5200 All-in-one the printer it immediately says carriage jam...after applying all steps suggested by HP the jam won't clear.  When I hit cancel it says to align cartridges, then immediately goes back to carriage jam.  Please help - is it time for a new printer as this seems fixable?

[sandytechy20]

@tfrey006

Welcome to HP forums, I see that you are getting carriage jam issue.

Make sure that the carriage moves freely.

1. Press the Power button () to turn on the product.

2. Open the cartridge door.

   Figure : Open the cartridge door

   

3. Without turning off the product, disconnect the power cord from the rear of the product.

      CAUTION: 

   You must disconnect the power cord to move parts by hand without the risk of an electrical shock.

4. Disconnect the power cord from the wall outlet.

5. Look inside the product to see where the carriage is stuck, and then check for any torn paper or other objects that might restrict movement of the carriage.

   NOTE: 

   You might need a flashlight to illuminate areas for proper viewing.

6. Reach inside the product through the cartridge door, and then manually move the carriage.

   • If the carriage is stuck on the right side of the product, move the carriage to the left side of the product.

   • If the carriage is stuck on the left side of the product, move the carriage to the right side of the product.

   • If the carriage is stuck in the middle of the product, move the carriage to the right side of the product.

7. Remove any loose paper or obstructions found.

8. Gently push the carriage to the left, and then to the right, to make sure the carriage moves freely across the width of the product.

9. Close the cartridge door.

   Figure : Close the cartridge door

   

10. Reconnect the power cord to the rear of the product.

11. Reconnect the power cord to the wall outlet.

12. Press the Power button () to turn on the product.

You can refer to this HP document for more assistance:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[tfrey006]

Thank you Sandytechy20 for the assistance. I've followed the steps mentioned, but when I plug the machine back in the same carriage jam message immediately pops up on the screen. There is no paper anywhere in the machine and the carriage moves freely on its own when the machine has power without an issue.

Is there a way to hard reset the machine or could there be another issue or code that can be cleared to bypass this sjsue? 

[sandytechy20]

@tfrey006

Thanks for the reply.

I appreciate your time and effort.

I am sending you a private message. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

Cheer.