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HP Photosmart Premium C309A install fails

HP Recommended
hpc309a
Microsoft Windows 10 (64-bit)

Attempting to install HP C309A Full Package. Installation fails because it thinks my Windows 10 install with all the updates is Windows 8. Error Codes Screen caps Available!

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HP Support Agent
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@SpockOfVulcan

 

Welcome to the HP Support Community.

 

I would suggest you try the Windows built-in drivers. Follow the steps below:

 

•    Go to Control Panel - Devices and Printers - Click on "Add printer" and follow the on-screen instructions.

•    When the page prompts for the drivers, select "Windows update". The driver list will be updated.

•    Click HP, Hewlett Packard, or Hewlett-Packard in the Manufacturer pane, and then click the name of your printer in the Printers pane.

 

Refer to this document HP Printers - Installing and Using the Windows Built-in Print Driver for help.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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The Windows built-in drivers work however I have no control of the scanner by the aforementioned method.

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HP Support Agent
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You can try these scanning methods: 

  • HP Scan and Capture app (Windows 10, 😎: Scan documents or photos from the printer or webcam. A full feature print driver must be installed on the computer. For more information, go to Using the HP Scan and Capture App (Windows 8 and 10).

  • Windows Scan app (Windows 10, 😎: Search the Microsoft Store for windows scan to find and install this app.

  • Microsoft Paint (All Windows versions): Search Windows for paint, and then open the Paint desktop app. Click File or the menu icon  , and then click From scanner or camera.

  • Windows Fax and Scan (All Windows versions): Search Windows for fax to open the desktop app, and then click New Scan.

  • Webscan utility (network printers): Obtain the printer IP address and use it to open the printer's Embedded Web Server (EWS) in a web browser. On your printer's website, click Webscan on the Scan tab.

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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