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Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.
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HP Recommended
HP Recommended
Welcome to the HP English Community --
Check the package in which you purchased the paper --
If the paper weight exceeds the weight supported by the printer, use different paper.
(See Media Specifications later in this message)
Most printers, even older ones, might accept and do well with (for example),
HP Advanced Photo paper at 250 gsm.
If the paper weight does not exceed the maximum supported,
If the printer is still in excellent condition,
Clean the printer to provide it a chance to work as hoped.
If the printer is no longer able to use the maximum weight supported in the specifications,
Consider using a lighter weight paper.
From your printer Category Troubleshooting > Printing > Jams
How-to...
HP OfficeJet Pro 8720, 8730, 8740 printers - Paper Jam error
======================================
Message Content References
User Guide - HP OfficeJet Pro 8720
Media Specifications
| Media Size (facet) | Letter; A4; Legal; B5 |
| Media Sizes Custom (imperial) | Tray 1: Width = 3 in - 8.5 in / Height = 5 in - 14 in |
| Media Sizes Custom (metric) | Tray 1: 76.2 x 127 to 215.9 x 355.6 mm |
| Media Types | Plain Paper; HP Photo Papers; HP Matte Brochure or Professional Paper; HP Matte Presentation Paper; HP Glossy Brochure or Professional Paper; Other Photo Inkjet Papers; Other Matte Inkjet Papers; Other Glossy Inkjet Papers; Inkjet Hagaki; Plain Paper, Thick; Plain Paper, Light/Recycled |
| Media Weight Recommended (imperial) | 16 to 28 lb (plain paper); 60 to 75 lb (photo); 20 to 24 lb (envelope); 90 to 110 lb (card) |
| Media Weight Recommended (metric) | 60 to 105 g/m² (plain); 220 to 280 g/m² (photo); 75 to 90 g/m² (envelope); 163 to 200 g/m² (card) |
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References / Resources
HP Printer Home Page - References and Resources
Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair
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HP OfficeJet Pro 8720 All-in-One Printer series
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