HP Printer 7200 Ref 99999, Alert 8048 scan warning SMS spec not found

[BilliMan]

HP Printer 7200 Ref 99999, Alert 8048 scan warning SMS spec not found

printer cannot copy or scan

[Sneha_01]

HI @BilliMan,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The error message "Ref 99999, Alert 8048 scan warning SMS spec not found" on your HP Printer 7200 suggests a scanning issue that may be related to a configuration problem or a software glitch. This error typically means that there is a problem with the scanning module or its configuration. Here’s a step-by-step guide to troubleshoot and potentially resolve this issue:

1. Restart the Printer

• Power Cycle:
  1. Turn off the printer.Unplug it from the power source.
  2. Wait for at least 60 seconds.Plug it back in and turn it on.

2. Check for Firmware Updates

• Update Firmware:
  1. Go to the HP Support website and enter your printer model.
  2. Download and install any available firmware updates. Updating the firmware can resolve software-related issues.

3. Verify and Reset Scanner Settings

1. On the printer’s control panel, navigate to the scan settings or configuration menu.
2. Verify that all settings are correctly configured. If necessary, restore the scan settings to default.
3. Refer to the printer’s manual for instructions on how to perform a scanner or system reset.
4. This may involve a specific sequence of buttons or a menu option.

4. Inspect and Clean Scanner Glass:

1. Open the scanner lid and clean the scanner glass with a soft, lint-free cloth and a glass cleaner. Ensure no smudges or dirt are present.

5. Check for Hardware Issues

1. Ensure all cables connected to the printer are secure and not damaged.
2. Check the connections between the scanning module and the main printer.
3. Ensure there are no physical obstructions or foreign objects inside the scanner.

6. Check the Printer’s Event Log

1. If the printer has a feature to review error logs or status reports, check these logs for more details on the error.
2. This may provide additional context or codes related to the issue.

7. Reinstall or Update Printer Software

1. Uninstall the current printer software from your computer.
2. Download and install the latest version of the HP software from the HP Support website.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support