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‎03-15-2023 09:05 AM - last edited on ‎03-17-2023 10:45 AM by Level 5

HP Recommended
Product: HP Officejet Pro 8600 e-All-in-One Printer - N911a

Greetings.

Thank you in advance for your assistance.

My printer has been working fine, but after I changed an ink cartridge (HP cartridge), I got this error message:  "There is a problem with your printer or your ink system.  Contact HP.

It said to unplug the printer and plug it back in.  I did this but the same message appears.

Thank you.

Chuck

Category:
3 REPLIES 3

‎03-17-2023 07:50 PM

HP Recommended

Hi @ChuckBull 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

 

I see that you are facing cartridge issues.

 

To isolate the issue, I would request you to elaborate the defect you are referring to.

 

Meanwhile, you can perform the steps mentioned in this link.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a good day.

 

Treeko

HP Support


I am an HP Employee

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‎03-18-2023 12:05 AM

HP Recommended

I appreciate the link I was provided in order to resolve the situation where my printer gives the error message:  "There is a problem with the printer or ink system.  Contact HP."

I unplugged and plugged back in the printer.  Same error message.

I confirmed I am using the correct ink cartridges.

I brushed off the copper contact point.

It looks like nothing is resolving the issue and that I am facing buying a new printer, which is a shame as the HP Pro 8600 printer has been so dependable and reliable.

Thank you for working with me to resolve the issue.

Chuck

Was this reply helpful? Yes No

‎03-18-2023 03:03 AM

HP Recommended

Hi @ChuckBull 

I am sorry for the trouble.

Kindly perform the steps mentioned in this link.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a good day.

 

Treeko

HP Support


I am an HP Employee

Was this reply helpful? Yes No
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