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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Djonutz
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Message 1 of 2
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HP Printer

‎03-16-2021 05:08 PM

HP Recommended
Product: HP Laser Jet Pro MFM M180nw
Spoiler
Message: Supply Problem

Need help troubleshooting.  I've changed all toners.  Powered printer off/on, unplugged/replugged.
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TEJ1602
HP Support Agent
HP Support Agent
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Message 2 of 2
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‎03-19-2021 04:35 AM

HP Recommended

@Djonutz, Welcome to HP Support Community!

 

I see that the printer is in an error state, I'd recommend you first update the printer firmware-

 

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

Further, perform the steps from document 10.xx and Supplies Messages and if the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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