Resolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center
Hi my HP laserjet pro 8710 is plugged in and the power button is lit. When i press the power button, the HP logo comes and then the screen goes blank. Someone please help
@offext, Welcome to the HP Support Community!
I believe you are using an HP Officejet pro 8710 printer. Let us try these steps:
Check for any damage to the screen. Reset the printer
Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.
Update the printer firmware
Click here to download and install the latest printer firmware from your PC.
Click here to know different methods of updating printer firmware.
If the issue persists, I'm afraid this could be a hardware issue. Please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer.
You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.
Keep me posted for any other assistance.
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Have a great day!
KUMAR0307 I am an HP Employee
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