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07-05-2017 08:57 AM
A couple years ago, I bought a brand new DESKJET 1513. I don't even recall where I bought it at this point (likely either Wal Mart or online). It has been kept unopened in the box & kept as a SPARE, as we were using a Canon printer until now.
Just the other day, I opened the box for the very FIRST TIME to use it (rather than buy ink cartridges for the similar Canon). I found that there were NO ink cartridges included, even though the box CLEARLY states it does!
So I filled out a form online about it, but my issue was rejected, claiming it was "out of warranty", but gave me a "case number" and phone number to call. I called number, but they REFUSED to send me cartridges that were missing from factory! The said I had to return it to the store, which I explained was not an option at this point. The shoud just go ahead and honor what is stated clearly on the box.