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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Aufgeblassen
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HP REFUSES To Replace Missing Ink Cartridges!!!

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DESKJET 1513
Microsoft Windows 10 (32-bit)

A couple years ago, I bought a brand new DESKJET 1513.  I don't even recall where I bought it at this point (likely either Wal Mart or online).  It has been kept unopened in the box & kept as a SPARE, as we were using a Canon printer until now.

 

Just the other day, I opened the box for the very FIRST TIME to use it (rather than buy ink cartridges for the similar Canon).  I found that there were NO ink cartridges included, even though the box CLEARLY states it does!

 

So I filled out a form online about it, but my issue was rejected, claiming it was "out of warranty", but gave me a "case number" and phone number to call.  I called number, but they REFUSED to send me cartridges that were missing from factory!  The said I had to return it to the store, which I explained was not an option at this point.  The shoud just go ahead and honor what is stated clearly on the box. 

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sabretooth04
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Yes, you have 1 year to verify your purchase and HP would have honor the warranty.   But since you failed to verify your purchase...  same as every manufacturer of any product once warranty is over.

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Aufgeblassen
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I guess at this point  I'll compare prices of both the Canon & HP ink cartridges, and buy the CHEAPEST.

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sabretooth04
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I know this won't help much now, but you can purchase the Setup Cartridges from HP.   If you 'crab' enough, they might give them to you, but I'm not sure.   Worth a try.

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Aufgeblassen
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Thanks!

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Aufgeblassen
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I went to where you order cartridges, and did not find setup ones.

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sabretooth04
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No, you have to call HP and order them directly.

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Aufgeblassen
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Thanks, but I cannot seem to find an actual phone number on their website to call! 😞

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