HP Smart Job Spooling HP Envy 6155e

[gmadelia]

Having issues with HP Smart printing job not printing? Continues to spool?

[Raj_05]

Hi @gmadelia,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP Envy 6155e printer is experiencing issues with print jobs being stuck in the "spooling" phase when using HP App, here are some steps you can take to troubleshoot and resolve the issue.

Check Print Queue: Open the print queue to see if there are any jobs pending. Cancel all pending jobs to clear the queue and try printing again.

Restart Printer and Computer: Power off the printer and your computer. Wait for about 30 seconds before turning them back on, as this can resolve temporary glitches.

Update HP App and Printer Firmware: Ensure that both the HP app and your printer’s firmware are up-to-date. You can check for updates on the HP Support website or through the HP app.

Reset Printing System (for macOS):

• Go to System Preferences > Printers & Scanners,
• Right-click in the list of printers and choose Reset printing system...,
• Re-add your printer after the reset is complete.

Reinstall Printer Driver: Sometimes reinstalling the printer driver can solve spooling issues. Uninstall the printer from your device and download the latest drivers from the HP website.

Check Connection: Ensure that your printer is adequately connected to your Wi-Fi network. You can run the wireless setup wizard on your printer to reconnect if necessary.

Disable Firewall/Antivirus Temporarily: Firewalls or antivirus software can sometimes interfere with print spooler functions. Temporarily disable them to see if printing resumes.

Clear Print Spooler Files (Windows):

• Search for Services in the Windows search bar and open it,
• Find Print Spooler in the list, right-click on it, and select Stop,
• Navigate to C:\Windows\System32\spool\PRINTERS and delete all files inside,
• Go back to the Services window, right-click Print Spooler, and select Start.

I hope this helps.

Take care and have a good day.

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