HP Smart Tank Plus 655 printer which prints yellow suddenly

[Marie35136]

Hi everyone,

I have an HP Smart Tank Plus 655 printer purchased in 2022. Printer that I am delighted with, until yesterday.

This summer, after two years of printing, I am refilling the inkwells with HP ink. I also changed the HP black print head because I got the message that it needed to be changed. The error message came back several times, I removed it and put it back again. Since then everything has been fine.

I print very regularly, in the morning the print was perfect, the next in the afternoon a disaster: printing in yellow. All colors are yellow. Grayscale prints: red. Black and white: OK. I did a lot of cleaning of the print heads, alignment (error because it doesn't print well, there is an error), smudging of the pages…. SHIFT OK. The error continues on two other computers (PC- Chromebook- Mac) as well as on iPhone.

The following message appears from time to time: default quality. Cartridges set to print quality By default. Tap ok to continue.

No settings have been changed. I don't understand...and it bothers me a lot.

Any ideas or tips??? Thank you for your help 😊
Ps: I'm french 🙂

[Nal_NR]

Hi @Marie35136 ,

Welcome to the HP Support Community. 

I'd be glad to help you! 

Splendid analysis and remarkable patience were shown. It is immensely appreciated.

If you have performed all the steps from this document and still having issues, either the cartridges are faulty of the printer itself. 

Try updating the firmware. Click here

Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.