HP Smart shows only blank screen, fixes don't work

[Will316]

This seems to be an ongoing problem that HP can't seem to fix or is refusing to fix. I start the HP smart app only to be greeted with a blank, white window when it loads; No buttons, no text... nothing. All the fixes I've found here and elsewhere don't fix the problem. Not that I don't use my printer much (Deskjet All-In-One 2652) but to not have it work when I need it to is not a good look for HP.

How about fixing this problem? Otherwise, I'll be forced to replace it with something other than HP.

[VikramTheGreat]

Hi @Will316,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I truly understand how frustrating it is to open the HP Smart app only to be greeted by a blank white screen. When you need your HP DeskJet 2652 All-in-One printer to work, and the app fails you, it feels like technology is letting you down at the worst possible moment.

You're absolutely right to expect better.

Here’s What’s Happening

The HP Smart app has undergone significant changes recently. HP has officially retired support for older versions of the app on certain operating systems and devices. This means that if you're using an outdated version or an unsupported OS, the app may no longer function properly, leading to the blank screen issue you're seeing.

What You Can Do Now

1. Uninstall HP Smart Completely

• On Windows: Use Apps & Features to uninstall.
• On macOS: Drag the app to the Trash and empty it.

2. Install the New HP App

HP has introduced a new app called “HP App” that replaces HP Smart for many users. It’s designed to be faster, more reliable, and compatible with newer systems.

👉 HP App – For HP Printers, Laptops, and Tech Accessories | HP® Official Site

3. Re-add Your Printer

• Open the HP App.
• Sign in with your HP account.
• Click Add Printer and follow the steps to reconnect your DeskJet 2652.

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat