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‎02-26-2021 01:39 PM

HP Recommended
Product: HP Tango

My son gave me the head of a dandelion and it dried on my desk. Somehow it fell deep into the HP paper feeding area. I tried shaking, tweezers, everything. Is there a way to remove the underside of the HP to take it out and then put it back on? It seems so easy to just pluck it out from that side! Thank you!

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1 REPLY 1

‎03-01-2021 07:12 AM - edited ‎03-01-2021 07:13 AM

HP Recommended

@Moxnard, Welcome to the HP Support Community!

 

I understand your concern. The ways to remove any jammed paper/object is as shown in this document - Paper Jam Error

 

If this does not help, the printer has to be serviced/replaced. Please reach out to the HP Technical Support team in your region regarding the service options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

P.s: The bottom part o the printer is not customer accessible. You may remove it at your own discretion.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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