HP all in one 8600 plus

[RDK12]

well evidently, HP isnt going to help. we have two HP all in one 8600 printers. I went to print a label this morning and it said printer failure, so we brought up our HP all in one 8600 plus printer, it says the same thing. 

I have unplugged cords, ethernet, etc, I have turned it off and on. I uninstalled all of HP programs and reinstalled them. 

Still nothing, all I get is printer failure. 

It won't let you X out of that window that says printer failure. 

I have run diagnostics, they dont have an answer. 

can anyone help me, since HP wont. 

I love this printer, I actually purchased several others about a year ago to try out and this is by far my favorite. 

Thank you for any assistance anyone can give me 

[Repairatrooper · Accepted solution]

Do the systems work to print any of the built in reports? Can you make a copy? Trying to narrow down hardware or software issue,

[RDK12]

Thank You so much for responding. Honestly, we aren't sure how we got it to working finally late last night. it wasn't letting us print a test page, reports, nothing. We changed out all of the cartridges with new HP cartridges and it actually printed a test page. The cartridges we were using were HP also. after the first test paper then it kept saying paper jam, we kept looking there wasn't any in the back, behind the tray or in the feed on top. I am telling you poltergeist LOL. Then pages started jamming behind the tray. I took the identical tray out of the other HP all In one officejet 8600, filled it with paper and used it, suddenly all the problems were gone. 

Thank you so very much for responding. and have a great day