HP deskjet plus 4155 connected to the wi-fi, but printer will not print, yet shows ready,

[BLSCAS]

HP deskjet plus 4155 connected to the wi-fi, but printer will not print, yet shows ready,

 All getting stuck in que, will not print. sometimes get error message saying "printer in error state" or "printer cannot print".

Printer shows ready to print, nothing printing, not even a test page.

I just hooked it up Tues for the first time since covid. sitting in storage w/o cartridges' installed. Ran updates. wi-fi connected.

Thank you

[Sneha_01]

HI @BLSCAS,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're dealing with a frustrating situation. Here are some troubleshooting steps to help you resolve the issue with your HP DeskJet Plus 4155:

Step 1: Check Ink Cartridges

1. Install Cartridges: Ensure that the ink cartridges are correctly installed and have sufficient ink.
2. Check for Protective Tape: Make sure any protective tape on the cartridges has been removed.

Step 2: Restart Devices

1. Turn Off the Printer: Unplug it from the power source for about 60 seconds.
2. Restart Your Computer: This can help clear any stuck print jobs.
3. Plug the Printer Back In: Turn it back on after waiting.

Step 3: Clear Print Queue

1. Open the Print Queue: Go to Settings > Devices > Printers & Scanners.
2. Select Your Printer: Click on your printer and choose Open Queue.
3. Cancel All Documents: If there are any stuck print jobs, right-click and select Cancel.

Step 4: Set Printer as Default

1. Go to Printers & Scanners: In the same settings menu, make sure your HP DeskJet Plus 4155 is set as the default printer.

Step 5: Run the Printer Troubleshooter

1. Open Settings: Go to Settings > Update & Security > Troubleshoot.
2. Additional Troubleshooters: Select Printer and run the troubleshooter.

Step 6: Update or Reinstall Printer Drivers

1. Visit HP's Website: Go to the HP support website.
2. Download Drivers: Search for your printer model and download the latest drivers.
3. Reinstall the Printer: You can also remove and then re-add the printer through Printers & Scanners.

Step 7: Check Firewall and Antivirus Settings

• Ensure that your firewall or antivirus software is not blocking the printer from communicating with your computer.

Step 8: Check Wi-Fi Connection

• Make sure your printer is connected to the same Wi-Fi network as your computer. You can print a network configuration page from the printer’s control panel to verify this.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support