HP envy 6055e will not print. It shows connected to internet but will only display the red X

[Eagledriver]

Printer is connected to the internet but displays the cicle red X when tasked to print.  Will not even print when circled i is pressed

[Kuroi_Kenshi]

Hi @Eagledriver,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I understand your HP Envy 6055e is connected to the internet but shows a red X and refuses to print. Let’s go through simple steps to fix this issue.

Restart Everything

Turn off the printer, Wi-Fi router, and your computer or phone.

Wait 30 seconds, then turn on the router first.

Once Wi-Fi is stable, power on the printer and your device.

Check Printer’s Wi-Fi Connection

On the printer, press and hold the Wireless button (📶) for 5 seconds to print a Network Configuration Page.

Confirm it’s connected to the same Wi-Fi network as your device (same network name/SSID).

Check HP Smart App

Open HP Smart on your device.

If the printer shows a red X or “offline”, tap the printer name → Advanced Settings → and verify it says “Connected”.

If not, tap + Add Printer and reconnect it through Wi-Fi setup.

Run Printer Status Check

On the printer control panel, press and hold the Information (“i”) button and the Cancel (X) button together.

This should print a Status Report.

If it doesn’t print, continue to the next step.

Reset the Printer Network

Press and hold the Wireless button (📶) and Cancel (X) button together for 5 seconds until the blue light blinks.

Then, go to the HP Smart app → Add Printer → Set up a new printer to reconnect it to Wi-Fi again.

Check for Firmware Updates

In the HP Smart app, go to Printer Settings → Advanced Settings → Tools → Printer Updates → Check for Updates.

Install any available updates.

Try a Test Print

Once reconnected, open a document and try printing again.

If the red X persists, uninstall and reinstall the printer in the HP Smart app and in Windows Settings → Bluetooth & devices → Printers & scanners.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

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Best regards,