HP envy giving error message and won't work

[darkhorse108]

I have a new printer, only printed test sheets so far, I received my new ink a few days ago, and went to put it in, and am getting the error message OXB8536740. I can do nothing with it at all. It won't connect to the software, and I can't even change the black ink as it won't move to allow me to do so. Very frustrating as I need to print stuff out urgently for my business

[TEJ1602]

@darkhorse108, Welcome to HP Support Community!

Reset the printer

Resetting the printer can clear errors

1. Turn the printer on, if it is not already on.

2. Wait until the printer is idle and silent before you continue.

3. With the printer turned on, disconnect the power cord from the rear of the printer.

4. Unplug the power cord from the wall outlet.

5. Wait at least 60 seconds.

6. Plug the power cord back into the wall outlet.

7. Reconnect the power cord to the rear of the printer.

8. Turn on the printer, if it does not automatically turn on.

9. Wait until the printer is idle and silent before you proceed.

Follow the instructions on this video link to further troubleshoot on the issue.

Keep me posted.

Cheers 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[darkhorse108]

Thank you, I appreciate your response.

It isn't a jammed paper issue. I don't know what the issue is. The printer won't switch off unless I turn it off at the mains. Turning it off doesn't alter anything, the error code OXB8536740 is still showing.

[TEJ1602 · Accepted solution]

@darkhorse108,

The video link on my previous post was to check any obstructions in the carriage path as you weren't able to replace the black ink cartridge.

If the issue still persists, I am afraid it could be a hardware issue. You can try our other support options.

Follow the steps below to reach out to our HP Support team:

1) Click on this link - https://support.hp.com/us-en/contact-hp
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the appropriate option based on your preference. 
6) Fill the web-form and proceed further. 

Thank you. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[darkhorse108]

Oh 

That is deeply disappointing, I've not had chance to use it 

Thank you for your time, I will follow your advice