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Guigsy
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HP envy kernel exec st error on startup

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Hp envy photo 6255

I am getting an error upon starting my printer that will not go away.

ERROR CODE OXDDOOOCFC KERNEL_EXEC_ST

I have tried unplugging the printer for several minutes and restarting.  I have also tried plugging it in directly to the wall.  But these have not fixed the issue.  Can someone help?

2 REPLIES 2
Echo_Lake
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Message 2 of 3
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@Guigsy

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help,

I understand you are receiving an "OXDDOOOCFC" error on the printer screen. We can perform a factory defaults on the printer to resolve the issue

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
  • I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
  • In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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Guigsy
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I never received the private message

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