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HP has disabled my printer

HP Recommended
HP OfficeJet Pro 9015
Microsoft Windows 7 (64-bit)

My OfficeJet Pro was disabled about a week ago by HP.  The messages vary; one says that my ink cartridge is defective, the other says I need to update my credit card info with Instant Ink.


We just replaced the cartridges with Instant Ink ones; it hasn't worked since.


I now see that it says my warranty expired yesterday.


Can anyone tell me how to go about returning this printer?  I can't be down for a week because HP is having problems with my credit card.

HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@DanTheDoc, Welcome to the HP Support Community!


To assist you better, we would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.


In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

I am an HP Employee

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