cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Taggle
New member
2 1 0 0
Message 1 of 3
65
Flag Post

HP have updated my Envy 5546. it now will not print. windows and HP trouble shooting failed

HP Recommended
HP Envy 5546
Microsoft Windows 10 (64-bit)

I have followed all the windows troubleshooting. HP troubleshooting no longer recognises the printer after the HP last update, I cannot add it as a new printer . When printing it wants to save not print. I've spent hours following all the troubleshooting advice. Before the HP update it was working fine. Yes I have gone back to original settings still no joy.

2 REPLIES 2
Taggle
Author
New member
2 1 0 0
Message 2 of 3
Flag Post
HP Recommended

Driver output unavailable

Reply
0 Kudos
Kumar0307
HP Support Agent
HP Support Agent
18,814 18,813 1,337 1,549
Message 3 of 3
Flag Post
HP Recommended

@Taggle, Welcome to the HP Support Community!

 

I understand you are not able to print from your computer. Let us try these steps:

 

Check the connectivity between the devices.

 

Run HP Print and Scan Doctor to diagnose and fix any driver issue

Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix printing'.

If the issue persists, proceed to the next step.

 

Go to Control panel > Devices and printers > Click on your printer and set it as default

 

Use the HP Smart app to print and scan from your Win 10 PC

Click here to download and know more about the app.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation