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‎07-31-2020 05:01 AM

HP Recommended
Product: HP Deskjet Ink Advantage 2515
Operating System: Microsoft Windows 10 (64-bit)

I have an HP Deskjet Ink Advantage 2515 series printer bought a relative from the Middle East. Unfortunately, I've run out of ink and I don't know where to buy the cartridges. Is there a way by which I can substitute the required cartridge to a cartridge available in our country? I've heard it's possible to use HP 678 instead but I'm afraid it's not gonna work. Appreciate your help. Thanks!

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-31-2020 08:20 PM

HP Recommended

Hi,

Indeed, HP 678 ink cartridges should be used with your printer in the Asia Pacific.

 

However, be aware that once getting the correct cartridges, you must contact HP Support in the Philippines to reset the printer first, so it will accept the local ink cartridges from now on:

https://h30434.www3.hp.com/t5/Printers-Knowledge-Base/HP-Printer-purchased-in-a-different-country-ne...

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

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2 REPLIES 2

‎07-31-2020 08:20 PM

HP Recommended

Hi,

Indeed, HP 678 ink cartridges should be used with your printer in the Asia Pacific.

 

However, be aware that once getting the correct cartridges, you must contact HP Support in the Philippines to reset the printer first, so it will accept the local ink cartridges from now on:

https://h30434.www3.hp.com/t5/Printers-Knowledge-Base/HP-Printer-purchased-in-a-different-country-ne...

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎08-04-2020 07:55 PM

HP Recommended

Hi! I have just finished communicating with the hp support through FB messenger. We performed a regional reset and I was notified that the device reset succeeded. However, when I installed the new cartridges (678), I still got the 'ink incompatible' message. I then tried to install my old cartridge (650) and it was still recognizable that's why I'm wondering if the region reset was really successful. I can no longer use the 650 since the cartridges are empty and I think the nozzles have already been dried up. Any ideas on how to troubleshoot?

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