cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Jojo1072
New member
1 0 0 0
Message 1 of 2
105
Flag Post

HP instant ink message stuck

HP Recommended
Hp officejet pro 9019

I enrolled in hp instant ink & have just put in first set of new cartridges but message on printer screen is stuck on messsge saying I am enrolled. Pressing ok does nothing & I can’t get back to menu

1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
27,143 27,107 1,896 2,278
Message 2 of 2
Flag Post
HP Recommended

@Jojo1072, Welcome to the HP Support Community! I’m here to help.

 

I understand the printer screen is stuck at this error. 

Reinsert the ink cartridges to check if that helps.

 

Restart the wireless router, the printer, and the PC

Go to the HP Smart app and click OK. Check if you are still able to print from the computer.

 

Restart web services

Click here to know how to turn off web services. Refer to this document to know how to turn it on.

 

If the error persists, kindly contact the Instant Ink department in your region for assistance. The contact information can be found on the home page of Instant Ink. Click here or go to HP Instant Ink support

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation