HP jet pro 9020 printing issue

[JamieJJ]

I replaced all the cartridges and it is telling me that the blue cartridge is having problems system supply problems and it wants me to replace it again. I don’t have another one and I can’t get the number to contact for support. Does anybody have that number

[Garp_senchau]

@JamieJJ, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

The HP OfficeJet Pro 9020 series can occasionally signal problems with ink cartridges, even after replacement. Here's how to troubleshoot the issue:

1. Verify Cartridge Installation:
   • Ensure the cartridge is installed correctly. Push it in firmly to make sure it snaps into place.
   • Check that the cartridge is the correct type for your printer. Ensure that its packaging corresponds to the assigned slot and color code.

Clean the Cartridge Contacts:

• Turn off the printer and unplug it.
• Remove the problematic blue cartridge and inspect it for any residue on the gold-colored electrical contacts.
• Clean the contacts with a lint-free cloth slightly dampened with distilled water.
• Place the cartridge back into its slot firmly.

Reset the Printer:

• Perform a printer reset by turning it off, unplugging the power cord from the back, and waiting 60 seconds.
• Plug it back in and turn on the printer.

Check Cartridge Authenticity:

• Ensure the cartridge is a genuine HP product. Non-HP cartridges might cause inconsistencies or operational failures. Verify the authenticity through HP's Anti-Counterfeiting and Fraud Program.

Print Quality Diagnostic Report:

• Print a diagnostic page via the printer settings to check for any issue indicators.
• On the printer control panel, swipe down to open the dashboard, go to Setup > Reports > Print Quality Report.

Replace the Cartridge Again:

• If problems persist, the current blue cartridge might be defective. Consider replacing it with another genuine HP cartridge.

Sources

HP OfficeJet Pro 9010, 9020 Printers - Black Ink Not Printing, Other Print Quality Issues

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,