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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
LBMacUser
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HP laser printer MFP M477fdw refuses to print. Gives a "file corrupted" message on the screen.

HP Recommended
MFP M477fdw
macOS 11.0 Big Sur

I'm on a MacBook Pro.   Since the update to Big Sur, I occasionally get the "File corrupted" message on the printer screen.  Usually for a PDF imbedded in an email message.  But it could also be for a PDF multi-page program, for which others at the conference had no problem printing.   It's  resolved by shutting down the printer and bringing it back online.  After the reinitializing, the item can be printed.     But this should not be necessary.  Has HP updated it's software to synchronize with the Mac OS Big Sur product?

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Anderson_CR
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HP Recommended

Hello,

 

Hope you are well, please try adding the printer with an generic postcript driver, just click the apple icon > system preferences > printers and scanners > click the + sign > select the printer name usually shows as bonjour multifunction, then next to Use please select generic postScript and add the printer, then get the PDF printed with that new icon.

 

if issue persists, please try to switch the document format to word or jpeg.

 

Regards,

I am an HP employee
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