HP office jet 5258 paper size detected does not match paper size selected

[JSchneider7]

I have letter 8.5x11 loaded in the printed and selected for the job.  I have tried cleaning everything possible in the printer settings.  I have tried unplugging waiting a few minutes and restarting the printer, opening and closing the print tray, aligning the paper and guides.  I have uninstalled the printed and reinstalled it.  I have tried printing from another program.  To no avail.  I did recently update my OS.  I just need to print three pages of a pdf from preview and I'm ready to throw my printer out the window.  Please help.  

[Dragon-Fur]

@JSchneider7 

Welcome to the HP Community --

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@JSchneider7 wrote:

I have letter 8.5x11 loaded in the printed and selected for the job.

 I have tried cleaning everything possible in the printer settings.

 I have tried unplugging waiting a few minutes and restarting the printer, opening and closing the print tray, aligning the paper and guides.  

I have uninstalled the printed and reinstalled it.

 I have tried printing from another program.  To no avail.  

I did recently update my OS.  

I just need to print three pages of a pdf from preview and I'm ready to throw my printer out the window.  Please help.  

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Some places to (re)check / adjust the setup...

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Load Paper

User Guide 

Pages 13-14

Do not skip Step 6

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EWS - Tray and Paper

If the printer is on your network, use the Embedded Web Server (EWS) to view / adjust the Paper Size / Type.

EWS > HP Document / How-to (InkJet Printers – Classic Format)

 Use the HP printer Embedded Web Server (EWS)

NOTE:  Find printer IP address

Section Open the EWS over a local network orientation

OR

 HP Laser Printers - Using the Printer Embedded Web Server (EWS)

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Reminder: 

If asked enter the printer’s PIN number –

The default PIN might be located on the back or inside the printer (ink access area).

EWS – Tray and Paper Management

Classic EWS - InkJet Printers

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper (Management)

Select / Adjust settings for Paper Size / Type

Model and EWS version Dependent:  Advanced section

Click Apply to save changes

Example - older printer OfficeJet - EWS - Tray and Paper

EWS_9025_Preferences_Tray_and_Paper_Management_All_13

General Example - Various Models - EWS - Tray and Paper

EWS_Tray_and_Paper_DeskJet_4

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Print Job Configuration

The precise place your verify / configure the selection for the Printer (destination) and the paper settings is dependent on the application or software you are using.

General Example - Firefox Browser - PDF Print

Firefox_Print_Web_Page_9

Example - HP Smart - Windows - Simple PDF Print

HP_Smart_Win_PDF_Print_15

Example - Adobe Reader - PDF Print

(Full Driver Printer Software installed)

PDF_Reader_Main_Menu_Border_9

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Printer Software - Full Driver

Reinstall the full driver printer software

Uninstall existing printer software

• Uninstall existing full driver printer software from Programs and Features.
• If your printer includes a separate "help" in Programs and Features, uninstall that, too.
• Restart the computer and log in.

Install full driver printer software

• If the printer is connected to the computer using a printer USB cable, remove / disconnect the cable before loading the software.

Web Pack Installation - Web Page - Full Driver Printer Software

HP OfficeJet 5200 All-in-One Print and Scan Driver and Accessories 

Download, Save, and Install

• If using a USB cable to connect the printer to your computer, connect the cable when instructed to do so (near the end of the software installation process.

After the software is installed, Restart the computer and log in

===================================

Message Content References

Technology Tips - Video Gallery from our HP Expert greenturtle

 Technology Tips– YouTube Video Help for Printers

 HP Support Official Channel – HP Support Video Gallery

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP OfficeJet 5258 All-in-One Printer  

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