-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Re: HP office jet 6970 pro admin password reset
Create an account on the HP Community to personalize your profile and ask a question
09-16-2020 03:16 AM
Hello
I have read the manual, specifically pages 133 - 140 about resetting the printer but the problem is that without the admin password I cannot reset the printer to default. I have tried turning it off an unplugging the printer for a minute but when I turn it back on, it still recalls the username and password (which I cannot recall). I have tried the HP SmartPrint app as well to configure the printer but I cannot seem to connect.
The problem started when I changed service providers and then had a new network and password for wifi. I could not longer get into the admin section to modify the wifi settings. As I bought the printer some time ago, I can no longer recall the password and like all good security, I did not write it down anywhere.
Please help!
Can someone from the HP technical team please message me directly with steps to reset the printer please?
Solved! Go to Solution.
Accepted Solutions
09-16-2020 04:00 AM
Hello,
I have sent you a private message with instructions to reset the printer. Please only change the fields quoted in my private message. Afterwards I invite you to come back here.
I ask you not to republish the procedure indicated in my PM in the public community and I thank you for doing so.
I remain at your disposal in case of need.
Best regards,
09-16-2020 04:00 AM
Hello,
I have sent you a private message with instructions to reset the printer. Please only change the fields quoted in my private message. Afterwards I invite you to come back here.
I ask you not to republish the procedure indicated in my PM in the public community and I thank you for doing so.
I remain at your disposal in case of need.
Best regards,
Didn't find what you were looking for? Ask the community