• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎09-30-2025 07:38 PM

HP Recommended
Operating System: Microsoft Windows 11

I bought a new ( original hp)  black ink cartridge for my office pro 8020 and now I'm stuck in validation mode... I tried everything, unplugged, uninstall ,new drivers, cleaned the cartridge I mean, everything and nothing works... 

1 REPLY 1

‎10-03-2025 02:33 AM

HP Recommended

Hi there @SeanTL, and welcome to HP Support Community!

 

Thank you for reaching out with your concern. I'm glad to assist you today.

We understand that your HP Officejet pro 8020 printer is stuck in validation mode, please follow these steps, 

Reinstall the Ink Cartridge

  • Open the cartridge access door.
  • Remove the black cartridge and inspect for protective tape, make sure it’s fully removed.
  • Reinsert the cartridge firmly until it clicks into place.
  • Close the access door and wait for the printer to recognize the cartridge.

Power Cycle the Printer

  • Turn off the printer and unplug it from the power source.
  • Wait for 60 seconds, then plug it back in and turn it on.
  • This resets internal memory and may clear the validation mode. 

Perform Restore factory default, and re-onboard the printer.

 

HP OfficeJet Pro 8020 series User Guide – ENWW

 

If the suggestions helped solve the problem, please let us know by clicking “Accepted Solution.” It really helps fellow users find quick answers.

 

A quick “Yes” also goes a long way in showing appreciation!

Take care and happy computing!

 

Best regards,

Max3Aj

HP Support

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.