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HP officeJet Pro 6978 error - will not print

HP Recommended
officeJet Pro 6978
Microsoft Windows 10 (64-bit)

I have no clue why this printer is not printing but I get an Error - Printing when I try to print according to everything it says it should work and it is connected. I have no clue and have officially run out of patience for this printer that never seems to work after software updates.

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HP Recommended

Hi,

Try following below specific version of the HP Print and Scan Doctor Utility by selecting your printer:

http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

 

Be sure to restart your PC and allow the utility to complete the process, then check for any difference.

 

Try printing and check for any change, if the same remains try printing using the newly added print queue copy (Copy1) and check for any difference.


Shlomi



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I ran the scan doctor thing and it says the printer is fine that there is a problem with the hp smart software and that I should uninstall and reinstall. I did that and it is the same problem.

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