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INcare419
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Message 1 of 18
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HP officejet pro 8020 with blue screen and power icon and 04358A98 error code

HP Recommended
HP OfficeJet Pro 8025 All-in-One Printer

I have a HP officejet pro with blue screen. Power symbol and 04358A98 error code.

17 REPLIES 17
Echo_Lake
HP Support Agent
HP Support Agent
29,525 29,455 1,413 1,478
Message 2 of 18
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@INcare419

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help,

I understand you are receiving a "04358A98 " error on the printer screen. We can perform a factory defaults on the printer to resolve the issue

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
  • I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
  • In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

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A5hxtu8ht5guh
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Message 3 of 18
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I have the same error message.  Can anyone help me?

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Echo_Lake
HP Support Agent
HP Support Agent
29,525 29,455 1,413 1,478
Message 4 of 18
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@A5hxtu8ht5guh

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help,

I understand you are receiving a "04358A98 " error on the printer screen. We can perform a factory defaults on the printer to resolve the issue

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
  • I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
  • In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

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anselparker
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Message 5 of 18
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I'm having the same issue.Please help!

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FreddyB1
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Message 6 of 18
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Hello Echo Lake,

I have the same problem. I have read your reply but I cannot find the private message icon to click to ask for the instructions for the solution.  Where can I find it please?  Thanks Frederica

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FreddyB1
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Message 7 of 18
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HI, I can't see the private message icon on my profile. Where is it?

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FreddyB1
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Message 8 of 18
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I have tried the link in your response as I cannot find the PM icon.  The link says access denied.

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Echo_Lake
HP Support Agent
HP Support Agent
29,525 29,455 1,413 1,478
Message 9 of 18
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@FreddyB1

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help,

I understand you are receiving a "04358A98 " error on the printer screen. We can perform a factory defaults on the printer to resolve the issue

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
  • I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
  • In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
Vee16
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4 3 0 0
Message 10 of 18
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3 times today the display screen for HP officejet 8020 series flashes furiously and the ONLY way to stop it is to unplug the printer then plug it back in.  Most recently I got the blue screen with power icon and error code (04 something....) so I unplugged and plugged it back in.  Okay for now.  Why is it doing this?

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