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HP Recommended
Officejet pro 8600

Hi! My printer sounds like it is about to print and then says “error, contact HP”. 

Has anyone else experienced this? 

Thanks!

3 REPLIES 3
HP Recommended

@Andreaspringer

 

Welcome to the HP Support Community.

 

What is the exact error you get?

 

Let's try to reset the Printer here:

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.

 

Try a firmware update too: https://support.hp.com/in-en/document/c02919168

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

HP Recommended

Hi! Thank you for your response, I appreciate it. 

I unplugged it and plugged it directly into the outlet like you recommended, but the error code is still there. 

It specifically says, "There is a problem with the printer or ink system. Turn printer off, then on. If problem persists, contact HP." 

I've done all those things. Any suggestions? Also, how do I contact HP directly, or is this forum the only way? 

Thank you!

HP Recommended

I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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