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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- HP officejet pro x476dw mfp C8190014

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10-09-2024 12:41 PM
Hi @JiSaf_111,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
The error code C8190014 on the HP OfficeJet Pro X476dw MFP typically indicates a problem related to the printer’s printhead or internal components. Here are some steps to troubleshoot and potentially resolve this issue.
Reset the Printer
- Power Cycle: Turn off the printer, unplug it from the power source, and wait for about 60 seconds. Plug it back in and turn it on.
- Factory Reset (if necessary): If power cycling doesn't work, you might consider a factory reset:
- Press the Home button on the printer.
- Select Setup, then navigate to Printer Maintenance.
- Select Restore Factory Defaults. This will reset all settings to factory defaults.
Check for Physical Obstructions
- Open the printer and check for any paper jams or foreign objects inside the printer that could be obstructing the printhead.
Inspect the Printhead
- Remove and Reseat the Printhead:
- Open the front cover and remove the printhead by lifting the latch and pulling it out.
- Check for any visible damage or obstructions on the printhead and in the carriage.
- Reseat the printhead back into its slot and ensure it’s securely locked in place.
Clean the Printhead
- If the printhead appears dirty, clean it using a lint-free cloth and distilled water. Ensure it’s completely dry before reinserting it.
Update Firmware
- Check if there’s a firmware update available for your printer. You can do this through the printer’s control panel or by visiting the HP website.
I hope this helps.
Take care and have a good day.
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Alden4
HP Support
HP Support Community Moderator
10-10-2024 02:22 AM
Hello Alden4, any of you suggestions doesnt work
Power Cycle reset doesnt work.
Factory reset I'm not able to to, because I'm not able to start the printer (display is blinking white)
There are no physical obstructions
I'm not able to remove the printheand, this is not a table printer model
Printhead is clean
I'm not able to update firmware, because I'm not able to start the printer.
Do you have any othetr idea, please?