I've read a LOT of posts about this and the answer from HP was incredibly technical and begs the question: ARE YOU KIDDING? Ii have to either (a) turn my printer off and on EVERY TIME i need to print after a break OR i need to re-programme a whole lot of stuff. SERIOUSLY... does anyone remember PLUG AND PLAY.
Pardon the All Caps - this is incredibly frustrating, forced to work from home (fair enough) and printer just constantly (not every now and again - CONST.. sorry, constantly is 'offline'. This is true whether I am using a Mac or a Windows laptop or an iPad.
Make sure the printer and the PC are connected to the same wireless network.
This printer supports only 2.4GHz network. So, the PC should be on the 2.4GHz network.
If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.
Restart the wireless router, the printer, and the PC
Monitor the printer and check for the issue.
If the issue persists, we need to assign a static IP address to the printer where it gets a bit technical but necessary at this point.
Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to obtain the IP address.
Type the IP address at the top of your web browser to obtain the printer EWS page on your computer.
If you get any security notification, click on show details/advanced and 'proceed to this website'.
Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.
Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
Click on the radio button which says “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.
Click on the radio button which says “Manual DNS Server” and under manual preferred type 126.96.36.199 and under manual alternate type 188.8.131.52 (This is Google DNS server address)
Note: You may watch this video for a better understanding.
Hope this helps! Keep me posted.
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KUMAR0307 I am an HP Employee
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