HP printer not at all working. Always stuck up print que error

[lalithapvs]

HP Laser jet M1005 MFP not at all working. Always gives print que error. Tried printspooler stop-start- all kinds. Printing has become a stress for me . 

[Sneha_01]

Hi @lalithapvs 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP LaserJet M1005 MFP is stuck with a "print queue error" and you’ve already tried restarting the Print Spooler service, there are several steps you can take to troubleshoot and resolve the issue. Here's a comprehensive guide to help you get your printer back up and running:

1. Check Printer Status and Connection

• Verify that the printer is powered on and properly connected to your computer or network.
• Check the printer’s display panel for any error messages or warnings.
• If using a USB connection, ensure the cable is securely connected to both the printer and the computer.
• For network printers, ensure that the printer is connected to the network and has a valid IP address.

2. Clear the Print Queue

Cancel All Documents:

• Open Control Panel > Devices and Printers.
• Right-click on your HP LaserJet M1005 MFP and select See what's printing.
• Click on Printer in the menu and select Cancel All Documents to clear the print queue.
• Open Services by typing services.msc in the Start menu search box.
• Find Print Spooler in the list, right-click on it, and select Restart.

3. Remove and Reinstall Printer

• Open Control Panel > Devices and Printers.
• Right-click on your HP LaserJet M1005 MFP and select Remove device.
• Disconnect the printer from your computer.
• Restart your computer.
• Reconnect the printer and let Windows detect it automatically or use the installation CD or download the driver from the HP website.

4. Update or Reinstall Printer Drivers

• Visit the HP Support website and download the latest drivers for the HP LaserJet M1005 MFP.
• Install the drivers and follow the on-screen instructions.
• Go to Control Panel > Device Manager.
• Expand Printers or Print queues, right-click on your HP LaserJet M1005 MFP, and select Uninstall.
• Reboot your computer and reinstall the drivers from the HP website.

5. Check for Windows Updates:

• Go to Settings > Update & Security > Windows Update.
• Check for updates and install any that are available. Sometimes updates can resolve compatibility issues.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support