HP printer not printing

[dhmekala_9]

HP printer 580 not printing. Got stuck. Tried multiple ways for troubleshooting. But no use

[Garp_senchau]

@dhmekala_9, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

If your HP Smart Tank 580 printer is not printing and seems to be stuck, particularly with a paper jam issue, you can try the following troubleshooting steps:

Determine Possible Jam Locations

The paper jam may occur in several parts of the printer, including:

1. Input Tray
2. Output Tray
3. Printhead Access Area
4. Bottom of the Printer

Steps to Remove Jammed Paper

Input Tray:

• Press the Cancel button to attempt to cancel printing. If the jam persists, gently remove any accessible jammed paper from the input tray.
  

Output Tray:

• Cancel the print job and try to gently pull any visible jammed paper out of the output tray.
  

Printhead Access Area:

• Open the printhead access door, ensure the print carriage is not obstructed by jams, and remove any foreign objects.
  

Bottom of the Printer:

• Lift the printer slightly if needed and remove any paper through the bottom access area.
  

Clean the Paper Feed Rollers

• Accumulated dust might cause jams. Clean the rollers through the printer's interface or manually if needed.

Reset the Printer

• Turn off the printer, unplug it from the power source, wait 60 seconds, then reconnect and turn it back on.

Prevent Future Jams

• Always load paper properly and ensure the input tray shield is intact to prevent foreign objects from entering the print area.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,