HP printer prints color in the HP program to diagnose problem. No color in outside programs.

[BigRenman]

Inkjet All in One 6978 will now print color in HP program to  find problems.  It will not print color in any program outside HP.  HP thinks everything is OK.  No, it's not.  Printer is out of warranty, but this is a weird problem.  HP does not see that no other program prints color but HP does.

[ShlomiL · Accepted solution]

Hi,

First, print and evaluate a Printer Status Report:

https://support.hp.com/hr-en/document/c05086463

Can the printer hardware print the report with all expected colors as shown by the included sample?

Assuming the hardware prints colors correctly, try following the below version of the HP Print and Scan Doctor Utility by selecting your printer:

http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

Be sure to restart your PC and allow the utility to complete the process, then check for any difference.

Try printing and check for any change, if the same remains try printing using the newly added print queue copy and check.

Shlomi

[BigRenman]

Here is my reply:  I did all you asked.  It printed Color in HP.  Outside HP, it printed B&W  ... until I printed a Publisher file.  It was in Color.  Puzzled I went back and tried to print another photo.  It print B&W.  THEN, I noticed, in Win10, when you print a photo, the Win10 program has a button at the top, saying "Allow this program to change the way it prints" and it was checked OK.  For the hell of it, I clicked the button to turn off the option, and the photo NOW printed in Color!  So it seem my problem was probably Win10's photo print program turn on an absurd button to "alter" the printing, in the case from Color to B&W!  Everything seems to be working fine now.

Thanks for your help...!!!
Renny