HP rewards pop up

[RedQueen318]

The HP Rewards pop up is displaying every 2 minutes and I am unable to deactivate it. 

I have  disabled "Printer Status Notifications" and there is nothing else I see in settings under installable Options. 

I do not see  "Message Center" in my HP utility, so I am unable to check that.

My inkjet all-in-one printer is hp Officejet 4630.

Can anyone please help?

[VikramTheGreat]

Hi @RedQueen318,

Welcome to HP Support Community.
 

Thank you for posting your query, I will be glad to help you.

I understand you want to disable HP Rewards pop-up errors, you can try the steps shared below and let us know how it goes.

1. Disabling Bidirectional Support:

• Open Devices and Printers through the Control Panel.
• Right-click on your HP printer and select "Printer properties".
• Go to the "Ports" tab.
• Uncheck the option that says "Enable bidirectional support".
• Click "OK".

2. Uninstalling HP Software:

• Navigate to Applications/Hewlett Packard and click on "HP Uninstaller".
• Click "Continue".
• Highlight the device on the left pane.
• Press and hold Control+Alt+Command while clicking "Uninstall".
• Confirm the uninstallation of all HP software.
• Reboot your computer after the uninstallation is complete.

3. Disabling HP Smart from Startup:

• Open Task Manager (Ctrl+Shift+Esc).
• Go to the "Startup" tab (Windows 10) or "Startup apps" (Windows 11).
• Find "HP SMART" and disable it.
• Restart your device.
   

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support